8000 Privacy Policy — User Data Protection
This policy explains in detail how the 8000 platform collects, stores, uses, and protects the personal information of Malaysian users. Please read it carefully to understand your rights regarding your personal data.
Information We Collect
When you register and use the 8000 platform, we collect various categories of information to ensure a safe, seamless experience that meets your needs.
Account Information
This includes your full name, an active Malaysian phone number, email address (if provided), date of birth, and bank account or eWallet details for deposits and withdrawals in MYR. This information is required to verify your identity and ensure all financial transactions are processed correctly.
Device & Browser Information
8000 automatically collects technical information including device type, operating system, browser type and version, IP address, and screen resolution. This data is used solely to optimise platform display across various devices and to detect any unauthorised access attempts.
Usage Data
We record usage patterns such as pages visited, time spent on the platform, game or sports categories accessed, and transaction history. This data helps us improve service quality and personalise the user experience based on actual usage behaviour.
- Name & phone number
- Bank / eWallet details (MYR)
- Device type & IP address
- Cookies & session data
- Transaction history
Purpose of Data & Cookie Usage
Account information is used to verify logins, process deposits and withdrawals in MYR, manage account balances, and ensure that only registered users can access 8000 services.
Device data and usage patterns are analysed to detect unusual activity, unauthorised access attempts, or multiple account usage that violates the 8000 platform's terms.
8000 uses session cookies to maintain your login status while browsing the platform. Analytical cookies are used to understand how users interact with the interface so we can make continuous improvements. You can manage cookie settings through your browser, though this may affect certain platform functions.
Aggregated usage data — with no personally identifiable information — is used by the 8000 technical team to assess platform performance, identify technical issues, and plan upcoming feature improvements.
Data Storage, Security & Sharing
How Data Is Stored & Protected
All 8000 platform user data is stored on servers protected with industry-standard SSL encryption. Sensitive information such as passwords is stored in an unreadable (hashed) format and cannot be accessed directly by any staff member. Internal access to user data is restricted to authorised personnel only, based on operational necessity.
Financial transaction data, including deposit and withdrawal history in RM, is retained for the period required to comply with legal obligations and for dispute resolution purposes should they arise.
Third-Party Sharing
8000 does not sell or rent users' personal information to any third party for marketing purposes. User information is only shared in the following circumstances:
- To payment processors (such as FPX or TNG eWallet) solely to facilitate the secure completion of financial transactions.
- To game providers integrated within the platform, limited to what is necessary for game account management.
- To relevant authorities when required by Malaysian law or pursuant to a valid court order.
User Rights Regarding Personal Data
As an 8000 platform user, you have the following rights regarding your personal data, in accordance with the Malaysian Personal Data Protection Act:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support after verifying your identity.
If any information in your account is inaccurate or incomplete, you may request a correction via your profile settings or contact the 8000 support team for more complex updates.
You may request deletion of your personal data upon account closure, subject to record-keeping obligations required by law. Some data may need to be retained for a specified period for audit and compliance purposes.
To submit any request relating to your personal data, contact the 8000 customer support team via live chat on the platform or by email at [email protected]. Please provide sufficient identity verification details so your request can be processed securely and accurately.
Policy Updates & How to Contact Us
8000 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or service improvements. When changes are made, the updated version will be published on this page with a new effective date.
Users are advised to review this page periodically. Continued use of the 8000 platform following any changes constitutes acceptance of the updated Privacy Policy. Where significant changes affect how your data is used, we will endeavour to notify users via in-platform notifications.
This policy is governed by the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). For any enquiries, concerns, or requests relating to your data privacy, please contact us at:
Support email: [email protected]
For more information on the overall terms of platform use, please refer to Terms & Conditions us. For guidance on safe and responsible gaming, visit our Responsible Gaming.
This Privacy Policy is effective from January 2026 and will be updated as required by operational needs and current legislation.
Questions About Your Data?
The 8000 team is here to help with any questions about data privacy or user rights. Visit our FAQ section or log in to manage your account settings.